Event manager
Turns an approved event purpose into a safe, accessible, and commercially controlled delivery plan, with tools supporting coordination rather than deciding fit or live safety responses.
Responsibilities
- Assess event fit, capacity, accessibility, staffing, vendors, and operational conflicts.
- Maintain the run of show, decision rights, attendee communications, and closeout record.
- Protect members and neighbors from unmanaged disruption.
Daily tasks
- Review event requests, dependencies, registrations, vendor actions, and emerging risks.
- Coordinate changes with facilities, front desk, community, and event owners.
Weekly tasks
- Hold readiness reviews for upcoming events and closeout reviews for completed events.
- Reconcile inventory conflicts, staffing coverage, and required approvals.
Monthly tasks
- Assess program mix, contribution, incidents, accessibility feedback, and repeat demand.
- Update templates and supplier expectations from observed delivery failures.
Revenue-impacting work
- Qualify event opportunities and protect margin by surfacing full delivery requirements.
- Build repeatable programs that support member value and appropriate external demand.
Member-experience work
- Balance event energy with member access, noise, privacy, and shared-space expectations.
- Design accessible registration, arrival, participation, and issue-reporting routes.
Repetitive administrative work
- Registration exports, reminders, checklists, vendor status chasing, and closeout compilation.
- Reusing approved run-of-show, briefing, and attendee communication templates.
Dangerous tasks to automate blindly
- Capacity, alcohol, security, accessibility, safeguarding, or emergency decisions.
- Accepting event terms or vendors without checking insurance, authority, and site constraints.
Stack choices
- Easiest hosted: [Hosted event registration and coworking booking with shared run-of-show templates, vendor records, and incident escalation.](../../../stacks/generated/Hosted event registration and coworking booking with shared run-of-show templates, vendor records, and incident escalation./)
- Hybrid: [Hosted registration connected to controlled operations checklists, room inventory, communications, and outcome reporting.](../../../stacks/generated/Hosted registration connected to controlled operations checklists, room inventory, communications, and outcome reporting./)
- Self-hosted: [Self-hosted registration, forms, ticketing, knowledge base, and automation with payment, privacy, and reliability owners.](../../../stacks/generated/Self-hosted registration, forms, ticketing, knowledge base, and automation with payment, privacy, and reliability owners./)
KPIs
- Events delivered with required readiness approvals completed on time.
- Attendee and member experience, incidents, and accessibility issues by event type.
- Event contribution measured with complete delivery costs and stated assumptions.
30-day improvement plan
- Define event intake evidence, risk tiers, and approval owners.
- Build one source-linked run of show with clear live decision rights.
- Pilot automated reminders only for confirmed dependencies and retain manual escalation.
- Hold a cross-functional closeout and update the template from actual delivery evidence.
Implementation owner: Event manager, with general management retaining approval for material safety, contract, and disruption risks.
When to get expert help
- Alcohol, food safety, licensing, insurance, safeguarding, accessibility, or crowd controls apply.
- An event changes evacuation, security, network, payment, or personal-data requirements.