Operations and facilities manager
Keeps spaces safe, ready, comfortable, and maintainable through risk-based inspections and accountable work orders, with qualified people deciding technical and life-safety actions.
Responsibilities
- Maintain site readiness, preventive maintenance, statutory checks, and supplier coordination.
- Triage defects by safety and service impact and verify work before closure.
- Keep asset, procedure, and emergency information current and accessible.
Daily tasks
- Perform readiness and safety walks and review open critical maintenance items.
- Coordinate repairs, cleaning, environmental comfort, and space change impacts.
Weekly tasks
- Review overdue work, repeat defects, parts or vendor dependencies, and planned disruptions.
- Inspect samples of completed work and communicate member-facing impacts.
Monthly tasks
- Review preventive maintenance, asset risk, utility patterns, and supplier performance.
- Test an operational fallback or emergency dependency with the responsible teams.
Revenue-impacting work
- Protect sellable inventory and prevent avoidable downtime or unplanned capacity loss.
- Scope facility commitments before sales or event teams promise them.
Member-experience work
- Maintain clean, functional, accessible, and comfortable spaces with timely updates.
- Prioritize impacts using member context as well as technical severity.
Repetitive administrative work
- Work-order routing, preventive reminders, meter capture, supplier updates, and closure reports.
- Publishing approved disruption notices and readiness checklists.
Dangerous tasks to automate blindly
- Life-safety, electrical, structural, environmental, accessibility, or evacuation decisions.
- Closing work from vendor status alone without inspection where consequences are material.
Stack choices
- Easiest hosted: [Hosted maintenance system, asset register, supplier portal, sensor dashboards, and controlled emergency procedures.](../../../stacks/generated/Hosted maintenance system, asset register, supplier portal, sensor dashboards, and controlled emergency procedures./)
- Hybrid: [Hosted work orders connected to local building controls, asset records, procedures, and member communications through reviewed interfaces.](../../../stacks/generated/Hosted work orders connected to local building controls, asset records, procedures, and member communications through reviewed interfaces./)
- Self-hosted: [Self-hosted maintenance, asset, monitoring, and knowledge systems with resilient local access and named patching and backup owners.](../../../stacks/generated/Self-hosted maintenance, asset, monitoring, and knowledge systems with resilient local access and named patching and backup owners./)
KPIs
- Safety-critical work acknowledged, controlled, and verified within approved targets.
- Repeat defects, inventory downtime, and preventive work completed by risk tier.
- Member-reported cleanliness, comfort, accessibility, and disruption clarity.
30-day improvement plan
- Build a risk-ranked asset and recurring-check register from verified source records.
- Define triage, isolation, approval, communication, and closure evidence for work orders.
- Pilot mobile issue capture for one asset group without auto-closing or auto-dispatching risk.
- Review repeat failures with technicians, staff, and affected members before changing plans.
Implementation owner: Operations and facilities manager, with qualified contractors and statutory duty holders retaining technical authority.
When to get expert help
- Life safety, hazardous materials, structural, electrical, HVAC, water, or accessibility risks arise.
- Building controls or sensors will be remotely accessible or connected to other networks.