Measure community health
Review qualitative trust, belonging, connection, conflict, and participation evidence with explicit limitations rather than reducing community quality to attendance or message counts.
| Field | Value |
|---|---|
| Business area | community |
| Primary role | community-manager |
| Frequency | quarterly |
| Privacy sensitivity | high |
| Security sensitivity | low |
| Compliance review | needed |
Trigger and handoff
Trigger: Scheduled community review or a significant change in membership or service design.
Inputs
- Listening themes
- Opt-in participation data
- Service recovery and conflict patterns
Outputs
- Contextual health assessment
- Inclusion gaps
- Prioritized community experiments
Current manual methods
- Event attendance totals
- Online activity count
- Manager intuition
Human judgment and approvals
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Interpret conflicting and sparse evidence
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Select improvements without coercing participation
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Approval: Community and general managers approve findings and data access
Failure modes
- Inactive members are labeled disengaged
- Small groups are exposed in segmented reports
Success metrics
- Assessment includes evidence caveats and direct member voice
- Actions address stated needs and observed exclusions