Moderate community channels
Maintain useful, inclusive member channels by applying published norms with context, documenting consequential actions, and offering a human review route.
| Field | Value |
|---|---|
| Business area | community |
| Primary role | community-manager |
| Frequency | continuous |
| Privacy sensitivity | high |
| Security sensitivity | medium |
| Compliance review | needed |
Trigger and handoff
Trigger: New channel activity, a member report, or a scheduled moderation review.
Inputs
- Published community norms
- Reported content and context
- Member communication history where relevant
Outputs
- Proportionate moderation action
- Explanation and appeal route
- Escalated safety or legal concern
Current manual methods
- Ad hoc deletion
- Private warning
- Keyword filtering
Human judgment and approvals
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Interpret tone
-
context
-
impact
-
and pattern
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Distinguish disagreement from harassment or threat
-
Approval: General manager approves suspension
-
Approval: removal
-
Approval: or formal sanction
Failure modes
- Automated flag misses context
- Similar conduct receives inconsistent outcomes
Success metrics
- Material reports receive timely contextual review
- Consequential actions include reasons and appeal path