Plan staff coverage
Build a fair, safe service roster from forecast demand, competencies, contracted availability, rest needs, key-person dependencies, and known events with human review of conflicts.
| Field | Value |
|---|---|
| Business area | staff-administration |
| Primary role | general-manager |
| Frequency | weekly |
| Privacy sensitivity | high |
| Security sensitivity | medium |
| Compliance review | needed |
Trigger and handoff
Trigger: The scheduling window opens or demand, absence, or site conditions materially change.
Inputs
- Service coverage requirements
- Staff availability and competencies
- Events
- leave
- and workload evidence
Outputs
- Published roster
- Coverage and competence gaps
- Approved contingency actions
Current manual methods
- Spreadsheet rota
- Group-chat availability
- Copy prior week
Human judgment and approvals
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Balance service
-
safety
-
fairness
-
development
-
and individual circumstances
-
Resolve conflicts through conversation
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Approval: General manager approves roster and exceptions under applicable employment rules
Failure modes
- Headcount hides missing competence
- Repeated undesirable shifts create unfair burden
Success metrics
- Critical periods have competent coverage
- Late changes
- excessive workload
- and repeated inequity are reviewed