Resolve booking conflicts
Investigate competing reservations or inventory discrepancies, protect legitimate needs, and agree a fair alternative with affected people before changing confirmed access.
| Field | Value |
|---|---|
| Business area | space-inventory |
| Primary role | general-manager |
| Frequency | event-driven |
| Privacy sensitivity | high |
| Security sensitivity | low |
| Compliance review | not normally required |
Trigger and handoff
Trigger: Two valid claims overlap or a confirmed space becomes unavailable.
Inputs
- Booking audit history
- Entitlements and confirmations
- Current alternatives and member context
Outputs
- Explained resolution
- Updated authoritative bookings
- Service-recovery or root-cause action
Current manual methods
- First person to arrive keeps room
- Manager searches calendars
- Complimentary credit
Human judgment and approvals
-
Assess evidence
-
impact
-
accessibility
-
and commitments
-
Negotiate a proportionate alternative
-
Approval: Duty manager approves displacement and any compensation
Failure modes
- Latest system record is assumed correct
- Change is made without contacting all affected parties
Success metrics
- Affected people receive a usable resolution
- Root cause is identified for preventable conflicts