Twenty
Modern open-source CRM alternative for lightweight sales teams
Review status: Research backlog. Research candidate with incomplete checks; not a vetted recommendation.
Official Website · Source Code
open-core planned guide featuredOverview
Twenty is a modern open-source CRM aiming at a Notion-like UX. Early-adopter operators use it for simple pipelines when Salesforce-like complexity is unnecessary.
At a glance
| Field | Value |
|---|---|
| Categories | membership-crm |
| Deployment | self-hosted, managed-saas |
| License class | open-core (AGPL-3.0-only) |
| Cost model | freemium |
| Implementation difficulty | moderate |
| Maintenance burden | medium |
| Maturity | emerging |
| Freshness status | partially-verified (2026-07-17) |
| Completeness | partial |
| Confidence | low |
| Directory tier | research-backlog |
Cost reality
Self-host free; cloud offering may have paid plans—verify official pricing.
Pricing and free-tier limits change frequently; re-check official pricing before budget decisions.
Tasks reduced or augmented
Software does not replace community or ops staff. It may reduce or augment:
- Tracking opportunities
- Centralizing contact notes
- Reducing spreadsheet CRM drift
Human oversight still needed
- Product maturity risk
- Migration path if requirements grow
- Access control
Manual process this can replace
Structured task-fit review has not been completed for this tool. Treat the free-text examples above as evaluation prompts, not replacement claims.
Data held
-
people
-
companies
-
opportunities
-
notes
-
Personal data: yes
-
Payment data: no / not primary
Risks
| Area | Notes |
|---|---|
| Vendor lock-in | Evaluate export formats and API completeness before deep customization. |
| Security | Apply updates promptly; restrict admin access; enable TLS. |
| Compliance | Operator remains responsible for privacy and local regulatory obligations. |
| Licensing | Confirm license fits commercial coworking use. |
| Operational | Plan backups, monitoring, and a restore drill before production use. |
Coworking fit
Roles: sales-manager, owner-operator, technical-operator
Workflows: tour-to-close, reporting-kpis
Problems: grow-pipeline, replace-spreadsheets, self-host-for-data-control
Smallest useful experiment
Self-host or use trial cloud; import 50 contacts; run weekly sales standup from the pipeline view.
Initial planning estimate (unverified): 1–3 days
Links
Implementation guide
No implementation guide is published yet.
Verification
- Status:
partially-verified - Completeness:
partial - Confidence:
low - Tier:
research-backlog - Last reviewed:
2026-07-17 - Sources:
Seed entry compiled from official project sites and repositories. Re-verify pricing, license text, and feature claims before production decisions. Star counts and free-tier numeric limits intentionally omitted unless verified at review time.