Mail forwarding request
Process an authenticated virtual-office mail forwarding request with item, address, carrier, cost, custody, and delivery-risk review.
Primary roles: virtual-office-mailroom, finance
Stages
1. Authorize, dispatch, and track
Verify the request and physical items before controlled custody transfer to the carrier.
Manual tasks
- authenticate requester
- match items and address
- approve cost
- package and verify handover
Automation opportunities
- prepare picking and label data and record milestones
Suggested tools
Risks
- A valid-looking address change can redirect confidential correspondence to an attacker.
Success metrics
- Every dispatch has verified authority
- item and address checks
- and complete custody evidence.
Last reviewed: 2026-07-18