Answer wayfinding requests
Help members and visitors reach an appropriate space or service using current, accessible guidance without disclosing restricted locations or another person’s presence.
| Field | Value |
|---|---|
| Business area | front-desk |
| Primary role | community-coordinator-front-desk |
| Frequency | per-interaction |
| Privacy sensitivity | low |
| Security sensitivity | medium |
| Compliance review | needed |
Trigger and handoff
Trigger: A person asks how to find a room, amenity, host, exit, or accessible route.
Inputs
- Current space map
- Access zones
- Temporary closures and accessible routes
Outputs
- Clear directions or escorted support
- Reported signage or route defect
Current manual methods
- Staff memory
- Printed map
- Pointing across the space
Human judgment and approvals
-
Adapt help to mobility
-
language
-
or privacy needs
-
Avoid confirming another person’s location without authority
-
Approval: Facilities owner approves temporary route changes and public guidance
Failure modes
- Directions ignore access restrictions
- Accessible route information is outdated
Success metrics
- Requests resolved without repeat assistance
- Route and signage defects corrected