Check in visitors
Verify a visitor has an appropriate host and purpose, provide site and emergency information, and create only the minimum attendance record required by policy.
| Field | Value |
|---|---|
| Business area | front-desk |
| Primary role | community-coordinator-front-desk |
| Frequency | per-interaction |
| Privacy sensitivity | high |
| Security sensitivity | high |
| Compliance review | needed |
Trigger and handoff
Trigger: A visitor arrives or requests entry to a member or event area.
Inputs
- Visitor-provided details
- Host confirmation
- Approved visitor policy
Outputs
- Authorized check-in or explained refusal
- Host notification
- Current visitor record
Current manual methods
- Sign-in sheet
- Host phone call
- Handwritten badge
Human judgment and approvals
-
Resolve identity or host discrepancies
-
Recognize safeguarding and accessibility needs
-
Approval: Host or authorized staff approves unregistered arrival; security owner approves exceptions
Failure modes
- Similar names are treated as authorization
- Visitor presence is retained indefinitely
Success metrics
- Authorized arrivals checked in without avoidable delay
- Visitor records meet retention and completeness rules