Close the front desk
Secure reception records and assets, reconcile open visitor and service items, and leave an actionable handover rather than an unstructured end-of-shift note.
| Field | Value |
|---|---|
| Business area | front-desk |
| Primary role | community-coordinator-front-desk |
| Frequency | daily |
| Privacy sensitivity | high |
| Security sensitivity | high |
| Compliance review | needed |
Trigger and handoff
Trigger: End of the staffed reception period or transfer to another service mode.
Inputs
- Open service queue
- Visitor status
- Keys and reception asset register
Outputs
- Closing check
- Secured assets and records
- Prioritized handover
Current manual methods
- Memory-based sweep
- Paper notes
- Messages sent to individual colleagues
Human judgment and approvals
-
Determine which unresolved items need immediate escalation
-
Write enough context without recording unnecessary personal detail
-
Approval: Duty manager accepts unresolved security or safeguarding items
Failure modes
- Visitor remains shown on site
- Sensitive notes are left exposed
Success metrics
- Open items transferred with owner and context
- Reception assets reconcile at close