Dispatch maintenance work

Assign approved work to a competent internal or external person with scope, access, isolation, communication, evidence, and completion expectations.

Field	Value
Business area	facilities
Primary role	operations-facilities-manager
Frequency	event-driven
Privacy sensitivity	medium
Security sensitivity	high
Compliance review	needed

Trigger and handoff

Trigger: A triaged work order is ready for planned or urgent execution.

Inputs

• Approved work scope and priority
• Competence and vendor status
• Site access and member-impact context

Outputs

• Accepted assignment
• Access and disruption plan
• Escalated resource or safety issue

Current manual methods

• Phone call to usual contractor
• Email description
• Untracked key handoff

Human judgment and approvals

• Match competence and response to actual risk

• Coordinate safe access and operational timing

• Approval: Facilities owner approves assignee and scope; duty holder approves permits or isolations

Failure modes

• Assignee lacks required competence
• Work begins without isolation or member communication

Success metrics

• Work starts with accepted scope and controls
• Dispatch exceptions are resolved before unsafe activity