Open the front desk
Prepare reception for safe service by checking the handover, public-area readiness, expected arrivals, service channels, and unresolved exceptions before opening.
| Field | Value |
|---|---|
| Business area | front-desk |
| Primary role | community-coordinator-front-desk |
| Frequency | daily |
| Privacy sensitivity | medium |
| Security sensitivity | high |
| Compliance review | needed |
Trigger and handoff
Trigger: Scheduled start of the staffed reception period.
Inputs
- Prior shift handover
- Expected visitor and booking list
- Site readiness checklist
Outputs
- Signed opening check
- Escalated readiness exceptions
- Updated reception priorities
Current manual methods
- Paper opening checklist
- Verbal handover
- Separate booking and visitor screens
Human judgment and approvals
-
Decide whether an exception prevents safe opening
-
Prioritize issues by likely member impact
-
Approval: Duty manager approves opening with an unresolved high-risk exception
Failure modes
- Critical handover detail is missed
- Checklist is completed without inspecting the space
Success metrics
- Reception opens on time with critical checks evidenced
- Readiness exceptions have an owner and target